At NARA ELIXIR, we're committed to ensuring your satisfaction and well-being. As our products are for intimate use, we have a specific policy to maintain the highest standards of health and safety:

1. General Returns: Due to the nature of our intimate products, we cannot accept returns or provide refunds for opened or used items. However, if the product is unopened, unused, and still in its original form, you may request a return or refund within 3 days of receiving your order.
2. Damaged Products: If you receive a product that is damaged or defective, we're here to help! Please contact us immediately, and we'll be happy to send you a replacement at no additional cost.
3. Customer Satisfaction: Your happiness is our priority. If you experience any issues with our products or have any concerns, please don't hesitate to reach out to us. We're committed to finding a solution that works for you.
4. Contact Us: For any questions, concerns, or to report a damaged product, please contact our customer support team at contact@naraelixir.com. We're here to assist you and ensure you have the best experience with NARA ELIXIR.

Note: All return or refund requests must be made within 3 days of receiving your order. The product must be in its original, unopened, and undamaged condition.

Thank you for choosing NARA ELIXIR. We appreciate your understanding and look forward to providing you with high-quality products for your self-care routine.